Kolora Creative LLC

Support

Help with opening a LumaFusion timeline package, working in Kolora, returning your grade, or reporting a problem.

01Built for iPad

Current device and system requirements are provided with each TestFlight or App Store release.

02LumaFusion workflow

Kolora opens supported .lfpackage timeline packages shared or exported from LumaFusion.

03Private by design

Your project media is processed locally and is not uploaded to Kolora Creative LLC.

Getting started

  1. In LumaFusion, prepare the timeline you want to grade and create a supported timeline package.
  2. Open the package from Kolora or choose Kolora from Apple's Share interface.
  3. Allow Kolora to validate the package and prepare its local working copy.
  4. Select a clip or supported adjustment layer and complete your color work.
  5. Use Kolora's export controls to create a validated package, then share or open that package in LumaFusion.

If a package will not open

Storage and project removal

Kolora may keep working package copies, extracted media, editable grade state, thumbnails, proxies, caches, generated LUT data, and exported packages in its private app storage. Use Kolora's project and storage controls to remove projects or clear rebuildable files. Deleting Kolora removes its local app container, subject to separate Apple device or iCloud backups.

Contact Kolora Support

Email info@koloracreative.com with a description of what happened.

When possible, include your Kolora version, iPad model, iPadOS version, LumaFusion version, the step where the issue occurred, and a screenshot of any error message. Do not send confidential project media unless it is necessary, you are authorized to share it, and support asks for it.

Email support

Business contact

Kolora Creative LLC
418 Broadway, #4720
Albany, NY 12207
United States
Email: info@koloracreative.com

For information about how Kolora handles information, read the Privacy Policy. Use of Kolora is governed by the Terms of Use.