Kolora Creative LLC

Support

Help with native Kolora projects, project package round trips, editing, grading, audio, export, or reporting a problem.

01Built for iPad

Designed for iPads with Apple silicon M1 or later. Requires iPadOS 17 or later. Use on other hardware is at your own discretion. Compatibility, performance and operation on those devices are not guaranteed. Check each release for feature-specific requirements.

02Two project paths

Create an editable native timeline or open a supported, locked project package for a supported project package round trip.

03Private by design

Your project media is processed locally and is not uploaded to Kolora Creative LLC.

Start a native Kolora project

  1. From Project Home, choose New Kolora Project.
  2. Import video or still images from Photos, Files, on-device storage, or a connected drive.
  3. Arrange clips and refine timing with the timeline controls.
  4. Complete the grade and adjust clip-level audio as needed.
  5. Choose the export range and delivery settings, then review the finished file before delivery.

Grade a project package

  1. Prepare your timeline in a compatible editor and create a supported project package.
  2. Use Browse Files on Project Home or share the package to Kolora from Apple's Share interface.
  3. Allow Kolora to validate the package and prepare its local working copy.
  4. Complete the color work. The imported timeline remains locked to protect the round trip.
  5. Use Kolora's export controls to create a project package, then open it in the compatible source editor and verify the result.

If a package will not open

Storage and project removal

Kolora may keep working package copies, extracted media, editable grade state, thumbnails, proxies, caches, generated LUT data, and exported packages in its private app storage. Use Kolora's project and storage controls to remove projects or clear rebuildable files. Deleting Kolora removes its local app container, subject to separate Apple device or iCloud backups.

Contact Kolora Support

Email info@koloracreative.com with a description of what happened.

When possible, include your Kolora version, iPad model, iPadOS version, whether you are using a native project or an imported project package, the step where the issue occurred, and a screenshot of any error message. For project package issues, also include the source editor and its version. Do not send confidential project media unless it is necessary, you are authorized to share it, and support asks for it.

Email support

Business contact

Kolora Creative LLC
418 Broadway, #4720
Albany, NY 12207
United States
Email: info@koloracreative.com

For information about how Kolora handles information, read the Privacy Policy. Use of Kolora is governed by the Terms of Use.